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Client Support


Thank you so much for visiting the Akumal Direct Website! We want you to know that you are in good hands. Many years ago, we made it our priority to ensure your satisfaction and total enjoyment of your visit to the Riviera Maya.

Why rent from us? Because we want to get it right, before you even get on the plane. Akumal Direct staff members are available to help you sort through the "nuance" when choosing your Akumal vacation rental. Unlike owner direct rentals, Akumal Direct represents many properties in the area and can help fit the property to your needs, as opposed to fitting your needs to just one property. We are there to help you from start to finish and provide local on-site guest service staff should you need any assistance during your stay.

Each of the properties we represent have professional on-site management who are available to help resolve any issues that may come up during your stay. They are also great local resources.

We recommend purchasing travel insurance for your vacation outside of your home country in order to protect your travel investment. Our provider of choice is CSA Travel Protection; you can reach them at 800.711.1197 or on their website. If you purchased insurance through CSA and need to reach them while traveling, call 877.243.4135 or collect from anywhere in the world 240.330.1529.

We are here to help should you have any questions along the way. Thank you again and we look forward to hearing from you!

Monday - Friday 9:00 AM - 4:00 PM Central Time

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