The house is beautifully situated with stunning views. Unfortunately, the kitchen is the property's weakest feature, being poorly equipped, badly organized, with non-functioning appliances, missing plates, and an unmanaged ant infestation. It was disappointing that the property manager never met me to give a tour, especially since there were many small issues that needed attention.

The house is beautifully situated with stunning views. Unfortunately, the kitchen is the property's weakest feature, being poorly equipped, badly organized, with non-functioning appliances, missing plates, and an unmanaged ant infestation. It was disappointing that the property manager never met me to give a tour, especially since there were many small issues that needed attention.

Manager's Response

Access to the beach was very poor. The hot heater was working very well

Access to the beach was very poor. The hot heater was working very well

What a perfect paradise! The house, pool, beach and staff were absolutely wonderful. Great appointed bedrooms, bathrooms and space for entertaining. Highly recommend Casa Bella for a luxury retreat!

What a perfect paradise! The house, pool, beach and staff were absolutely wonderful. Great appointed bedrooms, bathrooms and space for entertaining. Highly recommend Casa Bella for a luxury retreat!

Manager's Response

Three couples, two singles, spent a week at Casa Encantada and all agreed it couldn't have been improved upon. Perfectly clean. Excellent caretakers (Andres and Laura were efficient and delightful). Kitchen well supplied (and we were a group of cooks; knives must have been replaced since last negative review; we had no complaints). Loved that there were many seating areas and people could find places to be alone or in small groups. Pool was simply delightful. The young people tried to swim off the beach, but it was too rocky. And we didn't see anywhere we felt comfortable launching the kayaks. But everything else was so delightful we didn't miss it. Hired Chef Daveed to prepare a birthday dinner and would highly recommend him as well. And, when there was a bit of a problem beyond the control of the owners, the property manager responded promptly and efficiently. Do not hesitate. You will love this place.

Three couples, two singles, spent a week at Casa Encantada and all agreed it couldn't have been improved upon. Perfectly clean. Excellent caretakers (Andres and Laura were efficient and delightful). Kitchen well supplied (and we were a group of cooks; knives must have been replaced since last negative review; we had no complaints). Loved that there were many seating areas and people could find places to be alone or in small groups. Pool was simply delightful. The young people tried to swim off the beach, but it was too rocky. And we didn't see anywhere we felt comfortable launching the kayaks. But everything else was so delightful we didn't miss it. Hired Chef Daveed to prepare a birthday dinner and would highly recommend him as well. And, when there was a bit of a problem beyond the control of the owners, the property manager responded promptly and efficiently. Do not hesitate. You will love this place.

Manager's Response

This property exceeded everyone in my party's expectations. Initially, we wanted to stay in Tulum but "settled" to stay in Akumal. That all ended quickly once we reached our destination. We all agreed Akumal was more ideal of what we wanted. As for the property itself, it was absolutely breathtaking. Words cannot describe its sheer beauty. Everything was amazing from the roof of the property to the garage. We are all planning and looking forward to our next stay here. The staff, chef, and local grey iguanas that joined us for breakfast each morning were also excellent. Not enough stars for me to rate this property.

This property exceeded everyone in my party's expectations. Initially, we wanted to stay in Tulum but "settled" to stay in Akumal. That all ended quickly once we reached our destination. We all agreed Akumal was more ideal of what we wanted. As for the property itself, it was absolutely breathtaking. Words cannot describe its sheer beauty. Everything was amazing from the roof of the property to the garage. We are all planning and looking forward to our next stay here. The staff, chef, and local grey iguanas that joined us for breakfast each morning were also excellent. Not enough stars for me to rate this property.

Manager's Response

Amazing place, amazing location, truly magical. Pictures dont do this place justice, it is truly stunning. The quiet and tranquility of the location along with the amount of space you have is amazing. House is in impeccable condition, the staff are super and helpful. Love that you can walk down the beach and mix with the resorts, grab food a drinks at a couple places or hop in the car and be in Playa del Carmen or Tulum in 30 minutes, Akumal as well is a charming little area. 5 full suites with private baths were appreciated, air conditioning and bottled water dispenser so no worries on water. Sonos wireless speakers in and out, we had a bluetooth speaker we bought there and left behind as well. overall a place I would and will return to again soon.

Amazing place, amazing location, truly magical. Pictures dont do this place justice, it is truly stunning. The quiet and tranquility of the location along with the amount of space you have is amazing. House is in impeccable condition, the staff are super and helpful. Love that you can walk down the beach and mix with the resorts, grab food a drinks at a couple places or hop in the car and be in Playa del Carmen or Tulum in 30 minutes, Akumal as well is a charming little area. 5 full suites with private baths were appreciated, air conditioning and bottled water dispenser so no worries on water. Sonos wireless speakers in and out, we had a bluetooth speaker we bought there and left behind as well. overall a place I would and will return to again soon.

Manager's Response

This was our second stay at Casa Encantada, and we’ll keep coming back. The home and its location are so much more than what pictures can reveal, and the views are breathtaking. Park the car and walk in the sand- Casa Encatada is perfectly located on the beach, within minutes of restaurants and shopping in either direction. Highly recommend!

This was our second stay at Casa Encantada, and we’ll keep coming back. The home and its location are so much more than what pictures can reveal, and the views are breathtaking. Park the car and walk in the sand- Casa Encatada is perfectly located on the beach, within minutes of restaurants and shopping in either direction. Highly recommend!

There were 5 couples celebrating my 40th! We enjoyed our stay so much!! Grounds were absolutely gorgeous, we spent most of our week just hanging out by the pool, laying out, eating under palapa, happy hour on the rooftop. House provided a housekeeper and a groundskeeper. They were the most hard working people. This was one of the best vacations I had, everyone loved the house and the grounds!! Would love to come back again!!

There were 5 couples celebrating my 40th! We enjoyed our stay so much!! Grounds were absolutely gorgeous, we spent most of our week just hanging out by the pool, laying out, eating under palapa, happy hour on the rooftop. House provided a housekeeper and a groundskeeper. They were the most hard working people. This was one of the best vacations I had, everyone loved the house and the grounds!! Would love to come back again!!

The house was very relaxing with beautiful view. Staff is great. We had an amazing time.

The house was very relaxing with beautiful view. Staff is great. We had an amazing time.

we did not have a good weather but the place is ideal ideally located near tulum which is a fantastic place but also akumal where you swim with turtles the house is large and functional the decoration is old but of good quality

we did not have a good weather but the place is ideal ideally located near tulum which is a fantastic place but also akumal where you swim with turtles the house is large and functional the decoration is old but of good quality

First class...!

First class...!

This home is spectacular! The photos don't do it justice. The back of the home is your own private beach-like paradise with an ocean view that can't be beat. The inside of the house is gorgeous as well. The property was very clean, very well maintained with daily work done inside and out by Laura and Andres, who were both great. We would recommend this to anyone, but particularly to families or groups that are all adults. All the beds are king sized, and each bedroom has a floor to itself, with one exception.

This home is spectacular! The photos don't do it justice. The back of the home is your own private beach-like paradise with an ocean view that can't be beat. The inside of the house is gorgeous as well. The property was very clean, very well maintained with daily work done inside and out by Laura and Andres, who were both great. We would recommend this to anyone, but particularly to families or groups that are all adults. All the beds are king sized, and each bedroom has a floor to itself, with one exception.

We originally booked for Easter week but had to postpone due to the pandemic. Reservations promptly responded to offer date change, which suited us fine, and we re-booked for late July. We arrived on a Sunday so we used the key-box to get the key and let ourselves in, we were delighted to find the house in impeccable condition with the outdoor spaces especially better than the pictures. We were two families with a total of 9 and it was perfect, plenty of space for everyone, great beds, closets, bathrooms for each room, super views from 3 rooms and the others very acceptable. The kids were happy to find the downstairs TV room in addition to the spacious areas on the main level. The master bedroom with a wonderful outdoor jacuzzi on the large balcony was amazing. best of all are the outdoor spaces which are expansive with a very functional dining table under a nice palapa, a really nice pool looking onto the ocean and a wide garden which provides a great ambiance. The direct access to the beach is great, the beach itself is limited right in front of the house with allot of coral which makes it a little difficult to get in and out, a short walk toward Akumal Bay and the beach expand and the water is great.
The highlight of our stay was the service, we booked with added chef service for breakfast and dinner, in a word it was "outstanding", the quality was excellent and really great value. It made our stay all the more comfortable, relaxing, and enjoyable.
In addition, the daily cleaning and maintenance service provided by the staff was outstanding.
We did not move around much as the house is so great on its own, although we had rental car. We did drive to Tulum where visited a cenote and had lunch on the beach, we also rented a yacht out of Puerto Aventura which was nice.
Overall, it was an amazing experience, great property, great location, and above all incredible service and attention. Well worth every penny.

We originally booked for Easter week but had to postpone due to the pandemic. Reservations promptly responded to offer date change, which suited us fine, and we re-booked for late July. We arrived on a Sunday so we used the key-box to get the key and let ourselves in, we were delighted to find the house in impeccable condition with the outdoor spaces especially better than the pictures. We were two families with a total of 9 and it was perfect, plenty of space for everyone, great beds, closets, bathrooms for each room, super views from 3 rooms and the others very acceptable. The kids were happy to find the downstairs TV room in addition to the spacious areas on the main level. The master bedroom with a wonderful outdoor jacuzzi on the large balcony was amazing. best of all are the outdoor spaces which are expansive with a very functional dining table under a nice palapa, a really nice pool looking onto the ocean and a wide garden which provides a great ambiance. The direct access to the beach is great, the beach itself is limited right in front of the house with allot of coral which makes it a little difficult to get in and out, a short walk toward Akumal Bay and the beach expand and the water is great. <br/>The highlight of our stay was the service, we booked with added chef service for breakfast and dinner, in a word it was "outstanding", the quality was excellent and really great value. It made our stay all the more comfortable, relaxing, and enjoyable.<br/>In addition, the daily cleaning and maintenance service provided by the staff was outstanding. <br/>We did not move around much as the house is so great on its own, although we had rental car. We did drive to Tulum where visited a cenote and had lunch on the beach, we also rented a yacht out of Puerto Aventura which was nice.<br/>Overall, it was an amazing experience, great property, great location, and above all incredible service and attention. Well worth every penny.