We have been without power service for over 36 hours and have no water, toilets, or refrigerator. No service regarding food, flash lights or ice. Its absolutely terrible. There are 5 of us and its becoming very uncomfortable.

Casa Dos Palmas surpassed our expectations! Esther and Rico were perfect hosts, professional and personal, and the 2 dinners they prepared were memorable. They cleaned every day, and Esther cut fresh fruit for us in the mornings. The property was comfortable in every way, convenient to town, Yal Ku Cenote, so everything was convenient and accessible. In a word, our week was perfect!

This felt more like HOME than a vacation rental. Our group of 8 women loved our week there and took full advantage of the cooking services of the loving caretakers, Rigo and Esther. Rooms, beds, and ALL facilities VERY comfortable. Walked to the lagoon for snorkeling on our last day and we're sorry we hadn't tried it sooner...fantastic! We were a bit overwhelmed by the crowds and commercialism of the tourist areas south of Cancun, but Akumal was a peaceful paradise.

We were 6 professional women staying at this house for 7 nights to celebrate a 60th birthday. The house is quite nice. There are four bedrooms, two w/king beds and two w/double beds. There is one king and one double on each of the two floors. Each bedrooms has its own bathroom with a shower. The house has a nice living room, a good size dining room table, a decent kitchen and has a rooftop where you can enjoy drinks at sunset or coffee in the morning. There is a smaller bedroom suitable for kids w/no bathroom.

The outside areas are lovely. There is a pool in the front of the house (opposite the ocean) with a nice sitting area w/hammocks and loungers/table/chairs. In the back (ocean side) there is a table/chairs for dining and a lovely area under a canopy with shade and very comfortable outdoor furniture and hammocks.

The view of the ocean is stunning, but this house, like many others in Akumal, is not on the beach. There is a rocky access down to the water with a very small beach area to enter the water. We went snorkeling here once but not much to see. We found good snorkeling in Akumal bay (do not pay the 400 pesos...just walk down the beach a 100 ft) where we saw a lot of turtles and fish. We walked 10 min to the north for beach time where we also had some nice snorkeling (no turtles). I am afraid the beach at Akumal Bay, and Akumal itself, is going the way of Playa del Carmen and becoming commercialized. Staying at Casa dos Palmas did allow us to avoid a lot of the tourist traps and enjoy the calm and beauty.

There are restaurants in town and along half moon bay. I have been coming to Akumal for 30 years so am familiar with food options. None of them are as good as having Esther and Rico, the onsite caretakers, make meals for you. I can't say enough good things about Esther and Rico. The owners of this house are very lucky to have them. Though the house is lovely and the views magnificent, what really makes this place a gem is Esther and Rico. They prepared 5 breakfasts and 5 dinners for us. Ester's food is fabulous. They are gracious hosts, keep the place spotless and do whatever they can to help. We would all come again...mostly because of Esther and Rico.

The one downside was the concierge service the manager referred us to. Very disorganized and inaccurate information on pick up. Being quite familiar w/this airport I was disappointed with the arrangements and lack of proper information.

I'd definitely come back.