THE AKUMAL DIRECT RESERVATION NETWORK offers online vacation rentals for Akumal and the surrounding area, travel information, and a guide to local businesses and service providers.
RESERVATIONS AND DEPOSIT
Akumal Direct Reservations and Locogringo Travel Services accept Visa, Mastercard and Discover. Payment can also be arranged by personal check, PayPal, or Zelle. Upon the client's instruction to confirm the reservation, payment must be processed within two days in order to maintain a legitimate reservation.
All HOLIDAY (Christmas and New Year) reservations require payment in full by July 1st or at the time of the booking to confirm.
Once your payment is processed, you will receive a confirmation voucher. Driving and check-in instructions will be sent via email once the reservation is paid in full.
FOR YOUR PROTECTION: We highly recommend that you purchase Travel Insurance when traveling internationally. Akumal Direct Reservations and Locogringo are property rental agencies. Akumal Direct and Locogringo portray the properties as they are to the best of our ability and have no responsibility for the conditions of the rental properties or problems arising therefrom. Akumal Direct and Locogringo cannot be held liable for any injuries, accidents, theft, or misfortune that may befall the client during their stay. Questions or complaints regarding the reserved property(s) must be directed to on-site property staff and/or management of said property(s).
RESERVATIONS AND DEPOSIT
1) RENTAL DEPOSIT: Your deposit is due within 2 days of the date on your Rental Agreement.
2) OCCUPANCY: The Guest agrees not to exceed the occupancy allowed by this property as described in this Rental Agreement (babies in cribs are omitted). Akumal Direct Reservations and Locogringo do not rent to minors. Penalty for violation of this Agreement is outlined in Paragraph
3) PENALTY FOR VIOLATION OF THIS AGREEMENT: If Guest violates any of the conditions or restrictions of this Agreement, the Guest agrees that the Agent and/or Manager of the property may terminate this Agreement and enter the Property. Upon notice of termination of the Agreement, the Guest and all invitees of the Guest shall vacate the Property immediately without being entitled to any refund of rent or security deposit.
4) DAMAGES/SECURITY DEPOSIT: Damages include accidental breakage or damage to the property in excess of "normal wear and tear," which is deemed to be a maximum of $75.00 USD. Some properties include a damage waiver, which will cover accidental damage up to US$1000.
Guest agrees to surrender the property in the same condition as at the commencement of the rental period. In cases of abuse and malicious damage to rental property in excess of the damage deposit, Guest will reimburse Agent and/or Owner the amount of all damage, including excessive housekeeping expenses and reasonable attorney's fees. Fees will be charged to the authorized credit card.
5) INDEMNIFICATION OF AGENT BY GUEST: Guest agrees to indemnify and save Agent, its employees, other Agents and Managers, free and harmless from any claim or liability for any loss or damage whatsoever arising from, related to, or in connection with rental of the Dwelling, including but not limited to any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by any Guest or any Guest's invitee.
6) LEASEHOLDER RESPONSIBILITIES: While there may be numerous occupants in a given dwelling, only the reserving party will be held responsible by the Agent for the payment and other leaseholder responsibilities enumerated in the lease.
7) REPAIRS/CONSTRUCTION: Even the best or newest equipment occasionally malfunctions and cannot be guaranteed 100% of the time. Akumal Direct Reservation, Locogringo, and the Property Owners use the best administrative staff and maintenance personnel available in the Akumal area. Problems are corrected as soon as humanly possible. An agent, Manager, or authorized employee or repairman may enter the premises during business hours for any purpose connected with the repair, care, or maintenance of the premises. Refunds will not be issued due to malfunctioning equipment or other Guest dissatisfaction. Akumal Direct Reservations and Locogringo rents properties in a highly desirable developing resort area with properties occasionally under construction. Guests will not be moved or refunds given due to construction noise. You should expect a courteous and professional attitude toward problem-solving.
8) PETS: Pets are not permitted in most properties or on the premises without prior written approval and payment of an additional security deposit.
9) PROPERTY AVAILABILITY: In the event that the owner of the privately owned dwelling makes the dwelling unavailable, or should the dwelling be undergoing any major repairs, Agent shall be held harmless by Guest. The agent will make every effort to move Guests to comparable accommodations at the original rate. If comparable accommodations are not available, the Guest agrees to accept a full refund of any monies paid.
10) TRAVEL INSURANCE: Travel Insurance may protect you from losses that may be incurred because of unforeseen circumstances, illness, injuries, and even mandatory evacuation. You may find travel insurance options online.
11) CANCELLATION POLICY: Cancellations are effective on the date written notice is received by email in our office. Please ensure that you confirm which policy applies to your property. Here are the policies: https://www.i-akumal.com/akumal-direct-policies
Every reasonable attempt will be made to re-rent the property, in which case a refund or a voucher in the amount of re-rental will be made.
12) NO REFUNDS FOR EARLY CHECK-OUTS OR NO SHOWS: Guest agrees that once they have checked in to the property, no refund will be made for early check-outs. If the Guest does not cancel the reservation and does not arrive for the Guest's rental period, all monies paid will be forfeited.
13) HURRICANE EVACUATION POLICY: PLEASE READ CAREFULLY - Agent may not issue any refunds for hurricane evacuations or any other natural disasters. Guests may purchase travel insurance, which will cover mandatory hurricane evacuations and all other natural disasters.
14) PERSONAL PROPERTY/VALUABLES: Lock all doors when you leave your accommodations. Do not leave money or valuables unattended in the Villa. Neither Agent nor Owner will be held liable for any thefts. Thoroughly check all drawers and closets before departing. Agent only returns left behind items upon request at the Guest's expense, which includes a $100.00 USD fee.
15) AMENITIES: Akumal Direct Reservations and Locogringo may not issue refunds for non-functioning or closed amenities.
16) OWNERS' CLOSETS: Within each property, some closets or cabinets may be locked or inaccessible. These are for Owner use only and will not be available for Guest use.
17) PROHIBITED VEHICLES: Parking is not allowed on the streets. The communities do not allow campers, motorhomes, motorcycles, boats, boat trailers, or recreational vehicles.
18) USE: Any use of the dwelling other than residential use during a family vacation must be approved in writing by the Agent. If the dwelling is to be used for any event such as weddings, receptions, "parties" or large gatherings, the Guest agrees to submit a request for approval to the Agent and adhere to the Agent's determination on that request. If the Agent approves the event, the Guest will be required to pay an "event fee" and an additional security deposit. If the Guest misrepresents an event (said misrepresentation to be determined by the Agent), the Guest will forfeit the security deposit paid and may be asked to vacate the property, and will not be entitled to any refund.
19) HOMES/VILLAS: Neither Akumal Direct Reservations, Locogringo, Journeyer LLC, nor the Owner shall be responsible for providing any additional furnishings or equipment not available presently in the residence. It is understood that each property and its furnishings are privately owned, and Akumal Direct Reservations, Locogringo, and Journeyer LLC act solely as the Rental Agent for the owner. If furniture is moved, you will be responsible for any charges incurred in returning it to its proper location.
20) SAFETY: Akumal is not free of petty theft. Most properties are fitted with a safe, and there are locks on all doors and windows. Your manager will explain about security, and your caretakers will show you how to lock the doors and windows. Please give them your full attention and don't forget to lock up valuables and always lock doors and windows when leaving. We also highly recommend locking up when enjoying the pool or beach.
FOR YOUR PROTECTION: We highly recommend that you purchase Travel Insurance when traveling internationally.
Akumal Direct Reservations and Locogringo are property rental agencies. Akumal Direct and Locogringo portray the properties as they are, to the best of our ability, and have no responsibility for the conditions of the rental properties or problems arising therefrom. Akumal Direct and Locogringo cannot be held liable for any injuries, accidents, theft, or misfortune that may befall the client during their stay. Questions or complaints regarding the reserved property(s) must be directed to on-site property staff and/or management of said property(s).
Thank you again, and have a great vacation!